- Sales information is kept confidential and is used only for internal administrative purposes.
- We do not sell or distribute this information to third parties.
- First Aid Essentials processes and ships orders within five (5) days of receipt of the order, assuming the product is in stock.
- Normal shipping in Canada is within ten (10) working days from the date of the receipt of the order.
- F.O.B. (freight on board) Thornhill, Ontario.
- Excessive weight, size of packaging and/or distance may require higher freight costs, regardless of the amount of the order.
- If the freight costs are greater than $15.00, buyer will be notified.
- Most unopened products are returnable, shipping pre-paid within fifteen (15 ) days of purchase.
- Please contact us for authorization before returning any products.
- Some products, for safety or health reasons, are not returnable.
- Custom orders are not returnable.
- All orders are subject to acceptance by First Aid Essentials.
- We are not responsible for typographical errors.
- All products are warranted only to the extent of the manufacturer’s or supplier’s warranty.
- Prices, conditions, and products are subject to change without notice.
- Pricing does not include the HST (harmonized sales tax) and the GST (goods and services tax).
- Applicable HST and GST will be added to the invoices.
- Terms are net 30 days with interest applicable at 2% per month thereafter.
- Purchases may be made through PayPal.